Refund policy

Return & Refund Policy – AM Studio

At AM Studio, we carefully check each order before dispatch to ensure quality and accuracy.

1. Return Eligibility

We accept returns or exchanges only in the following cases:

You receive a wrong product
You receive a damaged or defective item

To be eligible for a return, you must contact us within 48 hours of receiving your order.

2. Condition of Item

Returned items must be:

Unused and unwashed
In original condition
With all original packaging intact

Items that are used, washed, cut, or altered will not be accepted.

3. Non-Returnable Items

We do not accept returns in the following cases:

Change of mind after delivery
Slight variations in color or print due to lighting, photography, or screen differences
Sale or discounted items

4. Return Process

To request a return or exchange, please contact us via WhatsApp or email with:

Order number
Clear images of the product issue
Description of the problem

Once your request is reviewed and approved, we will guide you through the return process.

5. Refunds & Replacements

After receiving and inspecting the returned item, we will:

Approve replacement for valid cases, or
Issue a refund if applicable

Refunds (if approved) will be processed within 7–10 business days.

6. Shipping for Returns

If the issue is due to wrong or defective product, AM Studio will cover return shipping or guide the customer accordingly
In all other cases (if approved), return shipping may be the responsibility of the customer

7. Color & Print Variation

Please note that slight variations in color, texture, or print may occur due to lighting, photography, and screen display differences. These are not considered defects.